Hand Made

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Frequently Asked Questions (FAQs)

Welcome to Armigrams! Below are answers to common questions about our products, orders, shipping, returns, and more.

Q1. What kind of products does Armigrams offer?

We offer a wide range of handcrafted and machine-manufactured products made using macrame material. Our categories include bags (like hobo, tote, sling, potli), home decor (like wall hangings, chandeliers), accessories, and combo gift sets.

Q2. Are all products handmade?

Most of our products are handcrafted by skilled artisans, while some are machine-assisted for consistency and strength. We always ensure high-quality materials and finishing.

Q3. Are your products customizable?

Some items, especially combo gifts and decor pieces, may be customized upon request. Please contact us via WhatsApp or email for custom/bulk orders.

Q4. How do I place an order?

Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the instructions to enter shipping details and make payment.

Q5. Can I cancel my order?

Orders can be cancelled within 12 hours of placing them, provided they haven't been processed or shipped. See our Cancellation Policy for details.

Q6. How long does shipping take?

After processing (2–5 business days), delivery typically takes:
• 3–5 days in metro cities
• 4–7 days in other areas
• Up to 10 days in remote locations

Q7. Do you offer free shipping?

Yes, free shipping is available on select prepaid orders. Shipping charges (if applicable) are clearly shown during checkout.

Q8. Can I track my order?

Absolutely! Once your order is shipped, we’ll send you a tracking link via email or SMS.

Q9. Can I return or exchange a product?

Yes, if you receive a damaged, defective, or incorrect product, you may request a return or exchange within 48 hours of delivery. See our Return Policy for full details.

Q10. Do you offer refunds?

Refunds are issued only for eligible prepaid orders where no replacement is available. Refunds take 5–7 working days after approval.

Q11. What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, and Cash on Delivery (COD) (if available in your area).

Q12. Is my payment secure?

Yes. We use secure and encrypted payment gateways to ensure your data is safe.

Q13. Do you offer gifting options?

Yes! Explore our Combo Gift Collection—including Bestie Combo, Wedding Combo, and Lover Combo—for beautifully curated sets ideal for gifting.

Q14. Can I send a gift directly to someone else?

Yes, just enter their delivery address at checkout and add a note in the order instructions if you'd like us to include a gift message.