Return & Exchange

At Armigrams, every product is crafted with care—using quality macrame and other materials—to bring you thoughtfully designed handcrafted and machine-manufactured items. Since many of our products are custom-made or made-to-order, we maintain a transparent return and exchange policy as follows:

1. Eligibility for Return or Exchange

We accept returns or exchanges only under the following conditions:

  • You received a damaged, defective, or incorrect product.
  • The return request is made within 48 hours of delivery.
  • The item is unused, unwashed, unaltered, and in its original condition and packaging.
  • You provide clear photo/video proof of the issue.

2. Non-Returnable Items

The following products are not eligible for return or exchange:

  • Custom-made or personalized products
  • Gift combos or limited edition items
  • Items purchased during sales or discounts
  • Accessories like keychains, gajras, hand bands, etc. (for hygiene reasons)
  • Products returned without original tags, packaging, or proof of purchase

3. Return Process

To initiate a return or exchange:

  1. Contact us within 48 hours of receiving the product via:
    • 📧 Email: support@armigrams.com
    • 📱 WhatsApp/Call: +91-XXXXXXXXXX
  2. Share your Order ID and clear images or videos of the product and packaging.
  3. Once your request is approved, you may be asked to:
    • Ship the product back to our return address.
    • Or, in some cases, we may arrange a reverse pickup (if serviceable).

4. Exchange Policy

  • If your return request qualifies, we will either:
    • Ship a replacement product of the same type, OR
    • Issue a credit voucher valid for future purchases (if the same item is unavailable).

5. Refund for Approved Returns

  • Refunds are applicable only in case of prepaid orders where a replacement is not possible.
  • The refund will be processed to your original payment method within 5–7 working days after we receive and inspect the returned product.

6. Important Notes

  • We reserve the right to reject a return or exchange request if the product does not meet the eligibility criteria.
  • No action will be taken on requests raised after 48 hours of delivery.
  • If a return is approved and the product is found used or damaged during inspection, no refund or exchange will be processed.

7. Need Help?

We’re here to assist you with any return or exchange issue:

📧 Email: support@armigrams.com
📱 WhatsApp/Call: +91-XXXXXXXXXX